We moved in with new energy efficient appliances but were surprised to see that the end reading of our meter on the billing statement was higher compared to when we read the meter (after receiving the ****). In our previous home (of same square footage) we used to pay about $200 for the same month. We have been very careful and had our thermostat never exceed $78 degrees. We were slammed with $330 **** for the month of June,2022. We had no choice but to select Walton EMC as our electric provider. Do not ever sign up for their service!! Just a horrible and uncompassionate company!! So now in addition to dealing with my emotional loss, I have to deal with this financial loss as well. I lost my job the day after returning from the funeral in January. It just makes my head spin at how rude these people are. Again, not one ounce of empathy, compassion, or willingness to help with a large bill that resulted from a situation that occurred during a time of emotional crisis for me. And to make matters worse, the next month was even higher!! I obviously switched carriers as soon as I was able to but when I just called to pay my past bill, I was 1) hung up on after waiting on hold for 20 minutes, and 2) when the customer service rep did answer and I explained everything I was upset about, said, "how do you want to pay your bill". Not one of them offered condolences or understanding regarding the impact of that missed call. Not one person cared that we received a $377.43 bill for ONE month!! Their offer was to fix my per therm rate going forward even though I very much had extenuating circumstances and had been a long time customer!! I am honestly shocked at the lack of empathy any of their customer service agents have.
I asked if something could be done to help if I sent in a copy of my dad's death certificate from January. When I got my February bill, I immediately called. So what does Walton EMC do, they charge me 3 times the per therm rate I was normally charged. I obviously given the circumstances, FORGOT to call in to lock in a new rate. I was spending **** hours at the hospital by his side everyday while on FMLA leave from work. It was set to renew in December of 2022 when my dad was in hospice and dying at the hospital. My price per therm was locked in at **** cents per therm in December of 2021.
If I choose a fixed rate plan, I understand I cannot switch to a variable rate plan or different fixed rate plan until the term of the fixed rate contract is completed or an early termination fee may be assessed.I have ALWAYS been on a fixed rate plan.I certify that I am over 18 years of age and that I am authorized to request service for this address.Please read Walton EMC Natural Gas's complete Terms of Service.
I understand that, based on the information obtained by credit reporting agencies and other sources, I may be assessed a deposit or denied service by Walton EMC Natural Gas. I authorize Walton EMC Natural Gas to obtain my credit information.I understand that a service establishment fee may apply to new turn-ons.
I understand that if this is more than a single switch in a 12-month period, I will be subject to a $7.50 charge by AGLC for switching and that there may be a charge if I elect after this switch to switch back to my current marketer.
0 kommentar(er)
